HealthBridge FAQ

HealthBridge

HealthBridge is the tool for participants to better manage chronic conditions together with their care team. Use HealthBridge to share your health measures with your care team and track your results.

How it works

Step 1: Download HealthBridge and enroll in a program designed for you by your care team.

Step 2: Easily connect your health devices.

Step 3: Take readings with your devices and track your progress over time. Readings will automatically and securely sync to your care team.

Get the app

Download the FREE HealthBridge app from the Apple App Store or Google Play.

The HealthBridge app can be installed on an Android or iOS device. Devices must meet the following minimum requirements:

Android requirements Supported on Android smartphones and tablets with:
  • Bluetooth Low Energy (BLE)
  • Android version 8.0 or later
Apple iOS requirements Supported on iPhone and iPod Touch with:
  • iOS 13 or later

NOTE: Phones that feature an Android (Go edition) operating system have not been tested with the HealthBridge app. These phones may not be compatible due to storage constraints.

Where to get help

We’ve answered a few frequently asked questions below.

What can I do if my smartphone is not supported by HealthBridge?

We appreciate your interest in HealthBridge! Unfortunately, if your smartphone does not meet the minimum device requirements, it’s not possible to use the app at this time. HealthBridge uses Bluetooth Low Energy to communicate with health devices - this determines the requirements for installing and using the app.

What languages are supported?

Currently, HealthBridge supports English.

Do I need to create an account to use the app?

Yes. To secure access to your data you will need to register for an account after your download and install the HealthBridge app. You will need the following information to register for an account:

Field Note
Email Address Be sure to provide the same email address during your HealthBridge registration as you provided to your care team. This will be your username when you sign in.
Date of Birth Be sure to provide the same date of birth during your HealthBridge registration as you provided to your care team.
Sign Up Code Optional. If your care team has given you a Sign Up Code we’ll use that to match you with your individual program.
Password You will create your own password during registration. Your password must:
  • Be a minimum of 8 characters
  • Include at least 3 of the following 4 character types:
    • lower case letter (a - z)
    • upper case letter (A - Z)
    • number (0 - 9)
    • symbol or special character

      You will use this password to sign in to your account. Whenever you set a new password, you will not be able to re-use any of your last 10 passwords.

Your care team may have already provided some basic information about you, like First Name, Last Name, Date of Birth, and Mobile Phone Number. If so, you will not have a Sign Up Code. We will use the information your care team provided to match up your account with the program that has been created for you.

If your care team has not already provided basic details about you, then they will provide you with a Sign Up Code and you will need to provide that code along with your First Name, Last Name, Date of Birth, and Mobile Phone Number for your care team’s records.

How do my health measures sync to my care team?

HealthBridge uses Bluetooth to communicate with your health devices. You will need to ensure that the HealthBridge app is running, your health device is in range (ideally within 8 - 10 feet) of your smartphone, and your smartphone has wi-fi or cellular connection in order to share data with your care team. The app does not need to be open to work - it can also run in the background.

After 15 minutes of inactivity your app session will time out and you will need to sign in again for security purposes. While you are signed out your measures will continue to sync to your care team as long as you do not force close or kill the app.

On iPhones, the HealthBridge app will need to be run at least once after phone reboot.

Does HealthBridge use any personal information?

HealthBridge may collect, store, and share your personally identifiable information with your care team solely for the purpose of properly identifying you. The app does not collect, use, store, or share your location at any time.

Does HealthBridge use my location?

No. Your location is never used or collected in the HealthBridge app. Communication with health devices occurs via Bluetooth Low Energy. On Android, Bluetooth requires Location permission, however, the app does not collect any geo-location or GPS data at any time.

On my Android smartphone, do I need to have location turned on?

On Android smartphones, unless you are using an Android 12 phone, location unfortunately does need to be on for Bluetooth to work AND you will need to grant the app permission to access your location for the app to work properly.

To be absolutely clear, the Bluetooth sync does not use device location in any situation. Location is required, even though location data is not used by the app, because that location switch is a gate to being able to use Bluetooth. It is a feature that Google built into Android back in 2015 to improve user privacy and it has had broader implications than Google could have anticipated at that time.

We realize it creates a lot of confusion since the Bluetooth sync absolutely doesn't collect any user location data. Google has also recognized that requiring location is confusing and has improved this in their latest operating system version (Android 12).

Android 12 supports Bluetooth scanning and syncing without requiring location permission. For those users who have a phone running Android 12, you will be asked for the following permissions, instead of location, in order to sync with your Bluetooth device: “Allow app to find, connect to, and determine the relative position of nearby devices”.

Do I need to leave the app open at all times for it to work?

HealthBridge must be running to work, however, you can background the app if you’d like. Please be sure not to force close or kill the app. If the app does close unintentionally, you can reopen it to start data sharing again.

On iPhones, the HealthBridge app will need to be run at least once after phone reboot.

Do I need to keep Bluetooth on at all times for the app to work?

Yes, the reading syncs from your health devices are built using Bluetooth Low Energy so Bluetooth must always be active for your smartphone to detect new readings from your health device. Your health device must also be in the range of your smartphone, ideally within 8 - 10 feet. It’s recommended that you pair your health devices with only one smartphone.

How do I contact support?

If you're unable to find the help you need here, please contact your Organization's support team.


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