Connect a Device

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After you've completed enrollment and agreed to the terms of your program, you'll see connection items in the To-do section. This is where you will start to connect your required device(s).
Note: One 1 device can be connected/utilized at a time for each measurement type within a program.


Select a Device

In the next phase, we present a list of supported devices. These devices are specific to your Organaizations's particular program. Select your device from the list.


Supported Devices

Please see the below page for supported HealthBridge devices and sources:


Glucometer Note: Is your device here but not in HealthBridge?

If your device is in the following list but you do not see it in the HealthBridge app, please use the "My [device type] Isn’t Listed" option in the app to pair your device.

For example, if you want to pair a supported glucose meter that's not in the app's device list, select the "My Glucose Meter Isn’t Listed" option and follow the app's instructions.

  • ACCU-CHEK Aviva Connect Glucose Meter
  • ACCU-CHEK Guide Glucose Meter
  • ACCU-CHEK Instant Glucose Meter
  • Ascensia Diabetes Care US Inc - Contour Next One
  • Ascensia Diabetes Care US Inc - Contour Plus One
  • Nipro TRUE METRIX AIR Glucose Meter

Connect your Device

Depending on the type of device you've selected, you'll either be directed to pair or authorize access to your data. Regardless of the connection method, instructions guide you along the way. Below is an example of pairing a BlueTooth device to your HealthBridge App.
Note: The device pairing experience will slightly vary when using the HealthBridge app on iOS vs. Android.


After you've paired your device, you will be asked to take a new reading to confirm that HealthBridge can communicate with your device.

Your synced data will be shared with HealthBridge whenever you take a new measurement automatically as long as the HealthBridge app is running in the background and provided you have a stable internet connection.


Paring Issues

If you encounter problems pairing, please review the owners manual for your device. If pairing issues persist, please reach out to you physician's office for assistance.


Android Duplicate Pairing Requests (Android 10 and earlier)

If using Android 10 or earlier, you may experience duplicate pairing requests when pairing a peripheral to HealthBridge. This is a limitation of the OS, and the peripheral will still pair and read correctly.

Managing Device Connections

Once you have connected a device for a measurement type, you can view, disconnect, or reconnect it via the connections management area. To access connections management, click the hamburger menu at the top left of the dashboard screen and then click "Connections."